Understanding Our Refund and Returns Policy: Your Guide to Hassle-Free Shopping


At our company, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service to all our valued customers. In the event that you are not completely satisfied with your purchase, our Refund and Returns Policy is here to ensure a seamless and hassle-free shopping experience for you. Read on to learn more about our policy and how it works.

Refund Policy

Our Refund Policy allows customers to request a refund for eligible products within a specified period after purchase. To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging. Refunds will be issued to the original payment method used for the purchase, and processing times may vary depending on the method of payment. Please note that shipping and handling fees are non-refundable.

Returns Policy

Our Returns Policy covers the return of products that are damaged, defective, or not as described. If you receive a faulty or incorrect item, please contact our customer service team within a designated timeframe to initiate the return process. We may request photos or additional information to assess the issue before providing further instructions on how to return the item. Once the return is approved, you will be eligible for a replacement, exchange, or refund.

Return Process

To initiate a return, please follow these simple steps:

1. Contact our customer service team to inform them of the issue.
2. Provide relevant details, such as your order number, product description, and reason for return.
3. Follow the instructions provided by our team on how to return the item.
4. Pack the item securely in its original packaging and include any accessories or documentation that came with it.
5. Ship the item back to us using a reliable carrier with tracking capabilities.
6. Once we receive the returned item and verify its condition, we will process your refund, exchange, or replacement as per our policy.

Exclusions and Limitations

Our Refund and Returns Policy may have certain exclusions and limitations, such as:

– Items that have been used, damaged, or altered may not be eligible for a refund or return.
– Certain products, such as personalized items or digital downloads, may not be returnable.
– Return shipping costs may be the responsibility of the customer unless the return is due to our error or a defective product.


Our company offers a 90-day warranty on all products from purchase. The warranty covers mechanical and electrical faults but does not cover cosmetic damage, general wear and tear, or accidental/liquid damage.

Please note that the warranty does not cover malfunctions caused by accident or misuse.

Products with apparent external damage or signs of misuse will void the warranty.

If your product is beyond the 90-day warranty period, it is recommended that you contact the manufacturer directly. Most electrical products come with a one-year manufacturer’s warranty.

Change your mind?

All orders are returnable after purchase, and the return period is 14 days.

If you decide to return an item, please seal and return the unopened item to its original packaging within 14 days from the date of purchase. For returns worth over £50, a trackable ship-you service or purchase shipping insurance is recommended. We cannot guarantee receipt of your returned merchandise.

Please note that we cannot accept returns on e-liquids once their seal has been broken.

Lost items

If you find that your order contains fewer items, please check the complete order again and check the box and packaging materials. Most items can usually be found in their original packaging.

Any order errors or shortages require notification within three days.

Suppose an order is confirmed to contain out-of-stock items; a full internal investigation will be conducted, including checking warehouse records and courier inquiries. We may take up to 5 working days to investigate and replace the item.

Defective or damaged goods

If an item is damaged in transit, please notify us immediately. We will guide you through the following steps and, if eligible, provide an exchange or refund.

Damaged or defective items must be returned for inspection by the technical team.

If the returned item is not in its original condition, we reserve the right to replace it at the original price or refuse a refund.

We may refuse returns for cosmetic or accidental damage.

The buyer is responsible for any damage caused by improper packaging during transportation. It is recommended that photos be taken before sending the item back.

We do not accept returns on clearance products or offer warranty service.

Sometimes, we will attempt to repair defective goods and offer a replacement or refund if repair is impossible.

Inspection and resolution may take up to 7 days.

If the product is tested and confirmed to be defects-free, we reserve the right to send it in its original condition.

It is strongly recommended that customers carefully inspect defective merchandise before returning it.

If there is a question about an item returned by a customer, a refund or exchange may be refused. Let the customer know about the process so there is enough time to investigate.


Our preferred method of refunding defective, returned, or lost merchandise is to issue a gift card that can be used against your next order.

Or the money can be returned to the original payment account, which may take up to 5 working days.

Refunds for orders paid by bank transfer will only be issued through gift cards.

Gift cards must be used within six months of issue.

Thank you for choosing our products and services. We will wholeheartedly provide the best support and assistance to ensure a pleasant shopping experience.

Customer Responsibilities

As a valued customer, we appreciate your cooperation in adhering to our Refund and Returns Policy. To ensure a smooth and efficient return process, please:

– Follow the specified timeframe for initiating a return or refund request.
– Provide accurate and detailed information about the issue with the product.
– Pack the item securely for return to prevent damage during transit.
– Keep track of the return shipment using the provided tracking information.


Our Refund and Returns Policy is designed to protect your rights as a customer and ensure that you have a positive shopping experience with us. If you have any questions or concerns regarding our policy, please don’t hesitate to reach out to our customer service team for assistance. Thank you for choosing us as your trusted retailer, and we look forward to serving you with our commitment to excellence and customer satisfaction.